Kudos
Kunnskapsdokumenter i offentlig sektor

Evaluering

Project benefits and results Indicators for use in the Høykom programme

An evaluation of the Høykom (“High Speed Communication”) programme in the spring of 2004 determined that the programme had been of significant help in encouraging schools, health-care facilities, social services agencies and municipal administrators to employ broadband technology and develop new public services. However, the evaluation also showed that only two of the technology projects supported by Høykom had actually conducted a thorough analysis of the benefits achieved. Moreover, the methodology that project personnel used in reporting their benefits tended to vary from project to project. When the public sector invests in information and communications technology (ITC), it must commit itself to realising measurable benefits. The Høykom programme, which is administered by The Research Council of Norway, must therefore establish a method for isolating and measuring project benefits more systematically. I wish to do something about this. The Ministry of Modernisation commissioned this report to identify concrete indicators useful in measuring the effects of Høykom-funded projects. The report describes both quantitative and qualitative indicators that projects receiving support for 2005 shall account for. The use of these indicators will strengthen the programme secretariat’s decision-making rationale in allocating funds. It will also help identify the legal, organisational or technical obstacles that prevent us from reaping the full potential of broadband technology investments. Finally, measuring benefits systematically will enable us to establish “best practice” projects. These are projects that for the most part have succeeded in realising benefits and can therefore serve as models, or “lighthouses”, to inspire and instruct others.